Archive for August 12th, 2007
Five star hotel services (II)
by koen on Aug.12, 2007, under customer-service, picture, travel
Oh, have you heard the story that an unhappy customer will tell it to 9 others? As I think it is not more than fair to tell it when it’s really bad, I think the customer services experience that left us with a thrilled and positive sensation, deserves a place here as well.
This story is about our last stay in New York. We stayed at the W Hotel on Times Square.
The second day of our stay, V suffered from a major flue and a jetlag. She had to stay in bed while I had to attend some meetings. So we called housekeeping so we could arrange a fixed time to clean our room. After explaining the situation, the housekeeping manager came up to our floor and discussed possibilities with me. He showed a real will to help and accommodate as much as possible. The maid that cleaned our room really took care of things in such a way that V was as less as possible interrupted, but still serviced very accurately.
This same day, a few minutes after the cleaning was done, V received a phone call in the room from the room service people. They had been informed that she wasn’t feeling OK and asked if she would be helped with some soup and toast. This was exactly wad she needed at that moment.
It’s great to know that there are still some people in their job that puts the little extra in the execution. And that’s even more appreciated when one is suffering from fever in a strange hotel bed!
The W Hotel
